Cancellation and Refund Policy
Effective Date: 01-Jan-2021 Last Updated: 01-Jan-2021
At BeaStark Solutions, we aim to deliver high-quality SAP-managed services and consulting solutions. If you need to cancel a service or request a refund, please review our policy below.
1. Service Cancellation
Clients may request a cancellation under the following conditions:
- Project-Based Services: Cancellation requests must be submitted in writing at least 10 days before the service commencement date.
- Ongoing Managed Services: Clients must provide 10 days’ notice before terminating a recurring service contract.
- Immediate Termination: BeaStark Solutions reserves the right to cancel services in cases of non-compliance with terms, unethical practices, or violations of agreements.
2. Refund Eligibility
Refunds are issued based on the nature of the service and stage of completion:
- Full Refund: If cancellation occurs before service initiation and no work has commenced.
- Partial Refund: If cancellation occurs during an active project, a refund will be calculated based on completed milestones and incurred costs.
- No Refund: Once services have been fully delivered or if the cancellation occurs beyond the permitted timeframe.
3. Exceptions to Refund Policy
Refunds will not be issued in cases where:
- The client delays project progress due to lack of communication or required inputs.
- Customized or tailor-made solutions have already been delivered.
- Third-party service costs (such as cloud hosting or software licensing) are non-refundable.
4. Processing of Refunds
- Refunds will be processed within 25 days business days after approval.
- Refunds will be issued via the original payment method.
- BeaStark Solutions is not liable for transaction processing delays from banks or payment gateways.
5. Contact for Cancellation & Refund Requests
To request a cancellation or refund, please contact us at [email protected] with your service details and reason for the request.